Yes we do! We want you to love your products but if you are not satisfied with your purchase, we will refund your payment within 30 days from your purchase order. The refund will only be made on unworn, unopened, and unused items. Please email us at with the subject line as "ORDER RETURN" & indicate your order number. Please also attach pictures of your product to start the process for the refund inspection. Please note that the refund is not applicable on the shipping cost.
Yes. You are responsible for all return shipping costs and we recommend that you send your return with a tracking number as we are not responsible for lost returns. Please indicate on the package, “RETURN, NO DUTIES” or else your package will be returned back to you.
A full refund will be issued to your original payment method after we have received and inspected the returned product(s).
We will provide a full refund on unused, unopened, and unworn products. The process to return your full payment starts once we receive the goods, and inspect to see if they are unused, unopened, and unworn. This process takes approximately 30 days.
No. Please contact us prior to sending your return as our return address is different than where we ship our products from. Please note that refunds for merchandise returned without contacting us will be denied, as returns cannot be accepted at our warehouse facility.
We understand that picking the right type of lashes might be a bit difficult when choosing online, so we are happy to exchange your unused, unopened, and unworn products. Please note that fees related to exchanges are your responsibility. Unfortunately, we are unable to honour previous sales prices or promotions when you place your new order.
We are more than happy to accommodate exchanges only if the package has NOT been opened, worn or tampered with.
We will provide a full exchange on unopened, unused and unworn products, within 30 days.
No. You must contact us prior to sending your exchange.
Please contact immediately when you want to cancel your order. We will only refund your full purchase if the cancellation request is sent to us within 24 hours of your purchase. This is because we ship out orders within 24-48 hours upon purchase & will not guarantee a cancellation of your order if it has been shipped out of our warehouse. In the case of receiving a cancellation request after the 24 hour period resulting in an order being shipped, it is your responsibility to receive the order & send it back to an address we provide you. We will then refund your purchase. Shipping costs are not refundable if you've requested a late cancellation & we have sent out the product.
You may contact us by e-mail at The Eyeris Beauty Support team operates Monday through Friday between 9am - 5pm Eastern Standard Time (EST). We always guarantee a response within 24-48 hours.